Privacy Policy

When you place an order, we access your Player ID or UID, the selected product, and the payment screenshot you upload as proof of payment.

We use your email address solely to send order confirmations and delivery updates. We do not use it for marketing or share it with anyone.

We do not require, collect, or store your game passwords, bank credentials, or any other sensitive login information.

We do not collect or store any personal identification documents, financial credentials, or biometric data.

We do not track your browsing behavior, install cookies for advertising purposes, or build user profiles for third-party marketing.

Payment screenshots are used only for order verification and are not shared with any external parties.

Payments are processed through trusted Nepali payment gateways such as eSewa and Khalti. We do not handle or process payment credentials ourselves.

These third-party providers have their own privacy policies, and we encourage you to review them independently.

We act solely as a third-party service provider facilitating digital product delivery. We are not affiliated with or endorsed by the game publishers or subscription services whose products we resell.

Order records are retained to help resolve disputes and provide customer support. We keep only the minimal information necessary.

You may request deletion of your account and associated data by contacting us. We will process such requests within a reasonable timeframe.

While we take reasonable measures to protect the information associated with your orders, no online service can guarantee absolute security.

We recommend that you never share your game account passwords with anyone, including our support staff.

If you have any questions about this privacy policy, please reach out to us via our Contact page or email us at support@xenonepal.com.