Xenonepal is Nepal's trusted digital marketplace for gaming top-ups, premium subscriptions, software licenses, and gift cards. We deliver digital products securely to gamers and professionals across Nepal.
We offer gaming top-ups, streaming subscriptions, software licenses, gift cards, and other digital products sourced through authorized channels. Browse our full catalogue on the Products page.
We source products through authorized distributors and reseller networks. We act as an independent third-party service provider and are not affiliated with or endorsed by game publishers or subscription services whose products we resell.
We accept eSewa, Khalti, and bank transfer. Upload a clear payment screenshot after sending the exact order amount so our team can verify and release your order.
Payments are processed through trusted Nepali payment gateways. We do not handle or store your bank credentials — only the payment screenshot you upload for order verification.
All prices on Xenonepal are listed and charged in Nepalese Rupees (NPR). The amount shown at checkout is the final amount you pay.
Most orders are processed and delivered within 5 to 15 minutes after payment confirmation. During peak hours or for manual verification, delivery may take longer.
Top-ups are delivered directly to your Player ID or account. Codes and subscriptions are sent to the email address you provide at checkout. You can track status from the Orders page.
If your order has not been delivered within 1 hour, contact our support team with your order ID and payment proof. We will investigate and either re-deliver or refund if the issue is on our end.
Select your game and package, enter your Player ID at checkout, pay via eSewa, Khalti, or bank transfer, and upload your payment screenshot. Our team verifies payment and credits your account.
No. We only need your public Player ID or UID for direct top-ups. We never ask for your game password, bank login, or other sensitive credentials.
Double-check your Player ID before placing an order. If you entered incorrect details, contact support immediately — we may not be able to recover funds sent to the wrong account once delivery is complete.
You can place orders without creating an account. We save your contact details locally in your browser so repeat purchases are faster. Full account features may be added in future updates.
Yes. Xenonepal offers an agent and reseller program with wholesale pricing through a pre-paid wallet system. Apply through our Contact page or email xenonepal@gmail.com for details.
If you have a registered account and forgot your password, contact xenonepal@gmail.com with the email linked to your account and we will help you regain access.
Refunds are considered on a case-by-case basis. If a product was not delivered due to an error on our end, we will either re-deliver the product or issue a full refund. Refunds for correctly delivered digital products are generally not possible.
Approved refunds are typically processed within 24 hours. The time for funds to appear in your account depends on your payment provider (eSewa, Khalti, or bank).
If your order has not yet been processed or delivered, contact support immediately. Once a digital product has been delivered, cancellation is generally not possible due to the nature of digital goods.
Can't find the answer you're looking for? Reach out to our friendly support team and we'll respond within 2 hours.
Contact Support