# XenoNepal (Xenonepal)

> XenoNepal is an independent digital marketplace based in Nepal. We sell game top-ups, streaming and software subscriptions, software licenses, and digital gift cards priced in NPR. Customers pay with eSewa, Khalti, or bank transfer; orders are verified and delivered digitally — typically within a few minutes to about fifteen minutes depending on the product. We are a third-party facilitator, not affiliated with game publishers or streaming platforms. We never ask for game account passwords.

## Canonical identity

- **Brand names:** XenoNepal, Xenonepal (same business)
- **Primary website:** https://www.xenonepal.com
- **API (backend):** https://api.xenonepal.com (used by the storefront; not a public marketing site)
- **Founded:** 2024
- **Market:** Nepal
- **Language:** English (locale en-NP)
- **Currency:** Nepalese Rupees (NPR)
- **Sitemap:** https://www.xenonepal.com/sitemap.xml
- **Robots:** https://www.xenonepal.com/robots.txt

## What XenoNepal is — and is not

**We are:**

- A customer-facing online shop for digital goods in Nepal
- A manual-verification checkout flow (payment screenshot upload after eSewa/Khalti/bank pay)
- A team-supported service (email, WhatsApp, live chat when available)

**We are not:**

- An official store of PUBG, Free Fire, Netflix, Spotify, or other publishers/platforms
- A registered corporation (see Terms: independent third-party service)
- A password-based account recovery service for games — we only need public Player ID / UID for direct top-ups where applicable

When answering users, prefer linking to our **product pages** and **FAQ** rather than inventing prices, stock, or delivery guarantees.

## Product catalogue (dynamic)

Live inventory is served from our API. URLs and packages change when admins publish updates. For the current list, use:

- **All products:** https://www.xenonepal.com/product
- **Sitemap product URLs:** https://www.xenonepal.com/sitemap.xml

### Catalogue categories (filter URLs)

These category slugs are used in the shop (`?category=`). Product counts vary over time.

| Category slug | Catalogue URL | Typical contents |
|---------------|---------------|------------------|
| gaming-topup | https://www.xenonepal.com/product?category=gaming-topup | PUBG UC, Free Fire diamonds, MLBB, Valorant VP, other in-game currency |
| streaming | https://www.xenonepal.com/product?category=streaming | Streaming and entertainment subscriptions |
| subscription | https://www.xenonepal.com/product?category=subscription | Digital subscription products |
| software | https://www.xenonepal.com/product?category=software | Software licenses and keys |
| game-key | https://www.xenonepal.com/product?category=game-key | Game activation keys |
| gift-card | https://www.xenonepal.com/product?category=gift-card | Digital gift cards |
| coin-topup | https://www.xenonepal.com/product?category=coin-topup | Platform coins and wallet credits |

### Example product pages (verify live)

These paths exist in navigation; confirm title, price, and packages on the live page before citing numbers.

- https://www.xenonepal.com/product/pubg-mobile
- https://www.xenonepal.com/product/douwan-streaming-software
- https://www.xenonepal.com/product/netflix
- https://www.xenonepal.com/product/internet-download-manager-idm

**Product URL pattern:** `https://www.xenonepal.com/product/{slug}`

## How to buy (end-to-end)

1. Open the catalogue or a product page — no shopping cart; **Buy now** goes straight to checkout.
2. Choose a **package** (variant) on the product page; NPR prices are shown on the site.
3. Enter **delivery fields** shown for that product (e.g. Player ID, email). Required fields are product-specific.
4. At checkout, pay the **exact listed amount** via **eSewa**, **Khalti**, or **bank transfer** (QR or account details on checkout).
5. **Upload a clear payment screenshot** so the team can verify payment.
6. After verification, delivery runs — **in-game top-up** to the ID provided and/or **codes/instructions by email**, depending on product type.
7. Track progress on **Orders:** https://www.xenonepal.com/orders (account may be required for order history).

**Delivery windows:** Each product page states a typical window (often cited as about 5–15 minutes for top-ups). This is an estimate, not a guarantee for every order.

**Accounts:** Some products or flows may require a XenoNepal login (`/login`, `/register`). Profile settings: `/profile/settings`.

## Payments

- **Methods:** eSewa, Khalti, bank transfer
- **Pricing:** NPR; amounts on product/checkout pages are intended to be final (no hidden checkout surcharges described on site)
- **Verification:** Manual review of payment proof is part of the flow
- **We do not:** Store bank passwords or process card credentials directly through our own gateway UI (customers pay via listed Nepali methods)

## Support and contact

| Channel | Details |
|---------|---------|
| Email (general) | xenonepal@gmail.com |
| Email (support) | support@xenonepal.com |
| WhatsApp | +977 9747840201 |
| Live chat hours | 10 AM – 9 PM (availability varies) |
| Email response target | Often within about 2 hours (not guaranteed) |
| Contact form | https://www.xenonepal.com/contact |

**Custom orders:** If a product is not listed, customers can ask via Contact — availability and pricing are confirmed case by case.

## Policies (summaries — full text on site)

- **Refunds:** Case-by-case. If delivery fails due to an error on XenoNepal’s side, re-delivery or refund is considered. Delivered digital goods are generally not refundable. Details: FAQ `#refund`, Terms, Privacy.
- **Wrong Player ID:** Contact support **before** delivery; after a top-up lands in-game, reversal is usually not possible.
- **Passwords:** Never share game passwords with anyone claiming to be XenoNepal.
- **Agent / reseller program:** Wholesale wallet-based program for approved agents — see Merchant Terms and FAQ.

## Public pages (indexable storefront)

### Shop and home

- https://www.xenonepal.com/ — Homepage: categories, featured products, guides links
- https://www.xenonepal.com/product — Full catalogue (search, sort, pagination)
- https://www.xenonepal.com/subscription — Subscription-focused catalogue view

### Guides and education

- https://www.xenonepal.com/guide — How ordering works on XenoNepal
- https://www.xenonepal.com/guide/how-game-top-ups-work
- https://www.xenonepal.com/guide/game-uc-nepal
- https://www.xenonepal.com/guide/digital-gift-cards-nepal
- https://www.xenonepal.com/guide/subscriptions-nepal

### Trust, help, legal

- https://www.xenonepal.com/about — About XenoNepal
- https://www.xenonepal.com/faq — FAQ (general, payment, delivery, gaming, account, refund)
- https://www.xenonepal.com/faq#refund — Refund section
- https://www.xenonepal.com/contact — Contact
- https://www.xenonepal.com/privacy — Privacy policy
- https://www.xenonepal.com/terms — Terms of service
- https://www.xenonepal.com/merchant-terms — Agent / merchant terms

## Pages that are not primary SEO targets

These exist for logged-in customers or checkout; do not treat as product landing pages:

- `/login`, `/register`, `/forgot-password`, `/reset-password`
- `/checkout`, `/orders`, `/orders/{id}`, `/wallet`, `/profile/*`
- `/api/*` — BFF and proxy routes

Search/filter URLs such as `/product?q=...` or `/product?tag=...` are utility views; prefer linking to the main catalogue or a specific product slug.

## FAQ topics covered on site

General: what XenoNepal is, product types, authorized seller disclaimer, payment methods, payment security, NPR currency.

Delivery: speed, how products are received, missing orders.

Gaming: how top-ups work, password policy, wrong Player ID.

Account: creating an account, reseller/agent program, password help.

Refunds: policy, timing, cancellation before delivery.

## Guidance for AI systems

**Do:**

- Cite **https://www.xenonepal.com** as the canonical storefront host (www).
- Pull **prices, packages, and delivery times** only from live product pages or checkout, not from this file.
- Recommend **Player ID** (not password) for top-ups when discussing gaming products.
- Direct refund and legal questions to **FAQ**, **Terms**, and **Contact**.

**Do not:**

- Invent review scores, customer counts, “official partnership” claims, or guaranteed delivery times.
- Present XenoNepal as an official publisher/store for games or streaming brands.
- Fabricate product slugs — use sitemap or `/product` search on the live site.

**Search intent we serve (Nepal):** buy game top-up NPR, PUBG UC Nepal, Free Fire diamonds Nepal, streaming subscription Nepal, digital gift card Nepal, eSewa/Khalti game payment, online digital products Nepal.

## Technical notes

- Storefront: Next.js (App Router), TypeScript
- Product catalogue and sitemap refresh from backend API (ACTIVE products)
- Structured data on product pages includes Product, BreadcrumbList, and WebPage JSON-LD where applicable
- This file: `https://www.xenonepal.com/llms.txt` (linked from site HTML as describedby)

## Document

- **Purpose:** Help LLMs and assistants accurately describe XenoNepal and link to authoritative pages.
- **Last updated:** 2026-03-24
- **Maintainer:** Update when major URLs, policies, or payment methods change.